Request Sample

Saudi Arabia CRM software market is exhibiting significant growth. CRM software is used for various applications like customer service, marketing, and sales, to help businesses manage customer data. To enhance customer experience, enterprises are coming up with solutions such as middleware and management solutions. Organizations are also migrating towards the use of CRM for marketing, and over the next five years, more companies are expected to realize the potential of social marketing. With increasing investment in SMEs, the demand for enterprise software in the country is expected to grow. Other drivers for the market include increasing need for real-time customer engagement and rising use of social media platforms. CRM software is being deployed across various sectors such as government, banking, and IT & telecom, among others. Major players in the market are Salesforce, Microsoft, Sage Software, SugarCRM, and Oracle.

According to “Saudi Arabia CRM Software Market Forecast & Opportunities, 2020”, CRM software market in Saudi Arabia is projected to surpass USD146 million by 2020. CRM offers advantages such as providing the best customer experience, along with convenience in accessing information and documents as and when required. Social CRM in the country is currently growing at a fast pace, as it enables use of social media for marketing. Social media platforms provide a wide range of data to gain better understan

1. Research Methodology
2. Analyst Briefing
3. Customer Relationship Management (CRM) Software - Product Overview
4. Global CRM Software Market Overview
4.1. Market Size & Forecast
4.1.1. By Value
5. Saudi Arabia CRM Software Market Outlook
5.1. Market Size & Forecast
5.1.1. By Value
5.2. Market Share & Forecast
5.2.1. By Company
5.2.2. By Region
5.2.3. By End User
6. Saudi Arabia CRM Software Market Outlook - By Application
6.1. Market Share & Forecast
6.1.1. By Application
6.2. Saudi Arabia CRM Software Market Size in Customer Service Application
6.2.1. By Value
6.3. Saudi Arabia CRM Software Market Size in Marketing Application
6.3.1. By Value
6.4. Saudi Arabia CRM Software Market Size in Sales Application
6.4.1. By Value
7. Saudi Arabia CRM Software Market Outlook - By Deployment Mode
7.1. Market Share & Forecast
7.1.1. By Deployment Mode - Cloud and On-Premise Deployment Mode
8. Market Dynamics
8.1. Drivers
8.2. Challenges
9. Market Trends & Developments
9.1. Increasing Adoption of Mobile CRM
9.2. Growing Presence of Social CRM
9.3. Increasing Adoption of Social Marketing
9.4. Shift Towards the Smarter CRM
9.5. CRM Integration With Other Enterprise Systems
10. Saudi Arabia Economic Profile
11. Competitive Landscape
11.1. Salesforce.com Inc.
11.2. Microsoft Arabia
11.3. Sage Software Inc.
11.4. SugarCRM, Inc.
11.5. Oracle Systems Limited
11.6. SAP AG
11.7. NetSuite Inc.
11.8. Zoho Corporation
11.9. International Business Machines Corporation (IBM) Corporation
11.10. Infor CRM
12. Strategic Recommendation

List of Figures

Figure 1: Global CRM Software Market Size, By Value, 2010–2020F (USD Billion)
Figure 2: Saudi Arabia CRM Software Market Size, By Value, 2010–2020F (USD Million)
Figure 3: IT Spending in the Middle East, By Country, 2014 (USD Billion)
Figure 4: Saudi Arabia IT Spending, By Value, 2009-2013 (USD Billion)
Figure 5: Saudi Arabia CRM Software Market Share, By Company, By Value, 2014 & 2020F
Figure 6: Saudi Arabia CRM Software Market Share, By Region, By Value, 2014 & 2020F
Figure 7: Saudi Arabia CRM Software Market Share, By End User, By Value, 2014 & 2020F
Figure 8: Saudi Arabia Annual Inbound and Outbound Air Passenger Traffic, 2010–2014 (Million)
Figure 9: List of Airports in Saudi Arabia, 2015
Figure 10: Saudi Arabia Banking Industry Asset Size, By Value, 2009–2013 (USD Billion)
Figure 11: Saudi Arabia CRM Software Market Share, By Application, By Value, 2014 & 2020F
Figure 12: Saudi Arabia Customer Service CRM Market Size, By Value, 2010–2020F (USD Million)
Figure 13: Saudi Arabia Marketing CRM Market Size, By Value, 2010–2020F (USD Million)
Figure 14: Saudi Arabia Sales CRM Market Size, By Value, 2010–2020F (USD Million)
Figure 15: Saudi Arabia CRM Software Market Share, By Deployment Mode, By Value, 2014 & 2020F
Figure 16: Salesforce.com Inc. Financial Details, 2010-2014
Figure 17: Microsoft Corp. Financial Details, 2010-2014
Figure 18: Sage Group PLC Financial Details, 2010-2014
Figure 19: Oracle Corporation Financial Details, 2010-2014
Figure 20: SAP AG Financial Details, 2010-2014
Figure 21: NetSuite Inc. Financial Details, 2010-2014
Figure 22: IBM Financial Details, 2010-2014

List of Tables

Table 1: Oracle Corporation Acquisitions
Table 2: SAP Acquisitions

If above report doesn't have the business information suitable for your business, we can provide custom research that would be lucrative for your business or enhance your profession. We leverage most comprehensive, affordable, high-quality custom research which will match exact topic & specifications of your choice.
Please visit Custom Research page to make an enquiry.


Custom Research

Useful Link

Contact Us

808, Real Tech Park, 8th Floor, Sector 30A, Vashi, Navi Mumbai - 400703 , INDIA .

+91 22 27810772, 27810773

info@marketreportsonsaudiarabia.com